At UPSCified, your privacy is important to us. This policy explains how we collect and use your data when you access our website, UPSC Copilot, mentorship enquiries, prospective mentor registration, and related services.
Information We Collect
- Name and email address provided during signup or purchase
- Phone number, preparation stage, guidance preferences, and the message you choose to include in a mentorship enquiry
- For prospective mentor registration: name, service, cadre and batch, retirement year, last designation and organisation, contact details, current city, public profile link, preferred contribution areas, format, and likely availability
- Usage data such as interactions with our platform (e.g., clicks, tool usage)
- Payment-related information (processed securely via third-party providers; we do not store card or banking details)
How We Use Your Information
- To provide access to our digital tools and content
- To improve user experience and platform performance
- To communicate updates, support responses, or relevant offers
- To respond to your mentorship enquiry, confirm your chosen mentor’s availability, and coordinate booking and offline payment if you proceed
- To review prospective mentor registrations, arrange an introductory conversation, and coordinate an approved mentor’s onboarding and participation
Data Sharing
We do not sell your personal data. We may share limited information with trusted third-party services (such as hosting and database infrastructure, payment processors like Razorpay, and analytics providers like Google Analytics) strictly for operating and improving our services. For mentorship, we share relevant enquiry details with the mentor you selected only when needed to confirm availability, prepare for, or coordinate the conversation. Prospective mentor registrations are restricted to the authorised UPSCified team unless disclosure is required for onboarding with your knowledge.
Data Security
We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure.
Data Retention
We retain user data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Your Rights
You may request access, correction, or deletion of your data by contacting us. We will respond within a reasonable timeframe.
Eligibility
Our services are intended for users aged 18 and above.
Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on this page with a revised effective date.
Contact
You can reach us at upscified@gmail.com.